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Orders for in-stock products placed before 12 noon are shipped the same day by Chronopost.

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Where can I collect my orders?

We are delighted to announce that you can now collect your orders directly from our warehouse in Villers-Les-Pots, France. This warehouse collection service saves you time and cuts delivery costs. In this article, we explain how to go about collecting your orders.

Warehouse address


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Steps to follow

Here are the steps to follow to collect your products from our warehouse:

  1. Place your order online: Browse our e-commerce site and select the products you wish to buy. When you are ready to order, add the items to your cart and proceed to payment.
  2. Choose the “Warehouse collection” option: during the ordering process, select the “Warehouse collection” option among the delivery choices. This option allows you to collect your products directly from our warehouse at no extra cost.
  3. Receive the order confirmation: Once you have placed your order, you will receive a confirmation email stating that your order has been received. This email will also contain a summary of your order and the address of our warehouse.
  4. Wait for the availability notification: when your order is ready for collection, you will receive an e-mail or SMS informing you that your items are available for pick-up. This message will also include the opening hours of our warehouse and the contact details of our team in case of any questions
  5. Go to the warehouse: Take your ID, the order confirmation and the ready-for-collection notification, then go to our warehouse at the address given above. Do not forget to check the opening hours to make sure we will be available to welcome you.
  6. Collect your order: On arrival, go to the reception desk and hand your ID, the order confirmation and the ready-for-collection notification to our team. They will check your identity and hand over your items.

By following these simple steps, you can collect your products with complete peace of mind and quickly enjoy your purchases. We hope that this warehouse collection service will give you complete satisfaction and make shopping on our e-commerce site easier. If you have any questions or concerns about this process, please do not hesitate to contact our customer service team. We will be delighted to help.

See you soon at our warehouse in Villers-Les-Pots!

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